At detec.in, we are committed to providing high-quality used and refurbished products to our customers. We ensure transparency, quality, and compliance with industry standards to offer a seamless shopping experience. This Used Goods Policy outlines our processes and commitments for selling used products in India.

1. Procurement of Products

All products listed on detec.in are procured directly by Detec. We source pre-owned products from trusted and verified channels to ensure authenticity and reliability. By managing the procurement process ourselves, we maintain complete control over the quality and origin of the products we offer.

2. Two-Stage Quality Check

To guarantee the highest standards of quality, we follow a rigorous two-stage quality check process:

• Stage 1: Initial Inspection – Each product undergoes a detailed inspection to identify any defects, damages, or functional issues. This includes testing hardware, software, and overall performance.

• Stage 2: Final Validation – After refurbishment, the product is tested again to ensure it meets our quality benchmarks and is ready for sale. Only products that pass both stages are listed on our website.

3. Transparency in Product Listings

• Clear Labeling: All products on detec.in are clearly labeled as “Used” or “Refurbished” in the product title and description.

• Condition Description: We provide detailed information about the product’s condition, including any visible wear, refurbished components, and functionality. This ensures customers can make informed purchase decisions.

4. Warranty and Returns

• Warranty: All refurbished products come with a limited warranty period of 100 days covering manufacturing defects and functional issues. The warranty does not cover damages caused by mishandling or misuse.

• Return Policy: We offer a [10-day return policy] for used products, allowing customers to return the product if it does not match the description or fails to function as expected. Returns are subject to our Return Policy terms.

5. Compliance with Indian Laws

• We comply with India’s Consumer Protection Act, 2019, ensuring that customers receive accurate product information, fair pricing, and the right to return defective products.

• All products are tested to meet safety and performance standards as per Indian regulations.

6. Customer Support

Our dedicated customer support team is available to assist with any queries related to used products, including their condition, warranty, or returns. You can reach us via email at sales@detec.in.

7. Commitment to Sustainability

By selling used and refurbished products, detec.in contributes to a circular economy, reducing electronic waste and promoting sustainable consumption. We aim to provide affordable, high-quality products while minimizing our environmental impact.