FAQs

1. What does "open-box, unused, and used" mean on Detec.in?

• Open-Box: Products that have been opened but are in like-new condition, often with original packaging.

• Unused: Brand new items that have never been used but may not have sealed packaging.

• Used: Pre-owned products that are tested and fully functional, with some signs of wear as described in the listing.

2. How do you ensure the quality of used products?

Every used product undergoes a thorough quality check by our team. We test for functionality, clean the item, and mention any visible wear or defects in the listing so you know exactly what you're getting.

3. Are the prices negotiable?

Our prices are already set to offer the best value for open-box, unused, and used products. 

4. Can I return a product if I'm not satisfied?

Yes, we offer a hassle-free return policy. You can return a product within 10 days of delivery if it doesn’t meet your expectations, provided it’s in the same condition as delivered. Please check our Returns Policy for more details.

5. How do I know the condition of the product before buying?

Each product listing includes a detailed description of its condition, including whether it’s open-box, unused, or used, along with any specific notes on wear or missing accessories. We also share unboxing videos for many products to give you a clear idea.

6. Do you ship across India?

Yes, we ship to all major cities and towns across India. Shipping charges and delivery times may vary depending on your location. You can see the estimated delivery date at checkout.

7. Are the products on Detec.in original?

Absolutely! We only sell 100% original products from trusted brands. All items, whether open-box, unused, or used, are authentic and thoroughly verified by our team.

8. What payment methods do you accept?

We accept all major payment methods, including credit/debit cards, UPI, net banking, and cash on delivery (COD) for eligible orders. All transactions are secure and encrypted.

9. How can I contact customer support?

You can reach us via email at sales@detec.in or through WhatsApp at 9266552102. We’re here to help with any questions or concerns!